Posts Tagged ‘Telstra’

Dodgy Internet

Posted: February 19, 2013 in Bloxham Marketing, Life, Technology, Work
Tags: ,

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I live in the best place in the world. Seriously. It’s AWESOME!!! In fact, the ONLY negative thing about this place, is the mozzies. Yeh – they’re pretty bad.

It’s quiet and peaceful. You can hear the birds, and the rain on the tin roof, and yourself breathing (when the girls are at school, that is!). There’s power. There’s water (lots of it, at the moment! Praise God for full rainwater tanks and a full bore again!) and mail delivery and rubbish collection. No, there’s no town water. No, there’s no shop. In fact, there’s no street other than ours, in the suburb LOL! It’s pretty darn wonderful.

There’s no cabling down our street, either. Judging by how we were one of the last few to get our power on the other week, I doubt we’re too high on the priority list for the NBN. If we want internet, we use dial-up (yes, dial up!) or Wireless Broadband which comes from the more populated areas over in Caloundra. Which is fine with me. The web-based Bloxham Marketing business is more than happy to use Telstra’s 3G network.

The trouble only happens when it’s raining. Or humidity is greater than normal. Then the internet gets dodgy. And that’s annoying. I’m trying to get work done here, people!!! Boost your signal, will ya?!!

See you tomorrow, folks! Have an awesome day!!!

 

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Yay me! My Telstra bill arrived yesterday – and it was just over $50. Yay yay yay!!! (I guess I managed to keep it under the 3 gig for the month then…)

So maybe I can surreptitiously start blogging again? Get back into the habit? I must say, I’ve missed it! Quite a bit has happened – holidays, tooth extraction, needing assignment extensions for the first time in my life, toilet training child number three, starting Playgroup, now being paid to tweet and update facebook (which is just as cool as it sounds like!!) and getting laryngitis for the fourth time in less than 9 months.

Speaking of, I’ve come up with a new definition of frustration. It’s needing to call a doctor and no-one can hear you when you whisper into the phone, so they hang up on you, thinking it’s a prank call. SOOOOOOO frustrating!!!

— Ceridwyn

PS Stay tuned for my #librarytwittermysteryamonth reviews – and sorry they’re just so darn late!

I received a huge shock last night. Probably the biggest in years. And it came in the form of the bill for my new Telstra “Ultimate” USB Modem.

Some people may have been following the long tale of my rollercoaster relationship with Telstra. Suffice it to say, the USB I bought back on 7 March, to replace the Vodafone USB (which won’t expire til August, but whose casing died months ago, which has made it basically unusable) has only, just last Thursday, started talking to my gorgeous new Macbook Pro. So for the first month of its 24 month life, I’ve been using it with my husband’s Toshiba dinosaur.

 

My Vodafone plan was a 5Gig one, and I never exceeded the limit, so paid just $39.94 per month. For what seems like ages.

 

My Telstra bill was – wait for it! – $305 and change. OMG!!!

 

Yes, I had dropped down to a 3Gig plan. I figured that for the past 18 months, I hadn’t used all 5Gig, so hey – what’s the harm? (Plus, the 3Gig with Telstra was still $44.95 per month, and there’s no way I could afford more Gig!)

So out came the calculator. And lo and behold, I actually managed to use 6Gig last month. On hubby’s Toshiba dinosaur.

And in the week that the USB’s been on my Mac, I’ve used a Gig already.

Whoops.

(And by the way, that’s with NO movies, no TV shows, no music, and negligible YouTube watching. And who has times for games with my life?)

— I guess I’m a power user. And hadn’t realised it. And suddenly I realise I’ve joined another group of people too – that of the “broke power-users”. Hmmm…. sad.

Boy oh boy, Uni’s getting busy! Six deliverables in three weeks! And drafts spread across Hubby’s Toshiba dinosaur and my gorgeous Macbook Pro which still has an unreliable internet connection. Arrgghh!!!

I’m so glad my life’s not boring…

I’m not particularly enamoured of Telstra at the moment. Which is quite a turnaround since March 7, when I was ecstatic with my purchase, a Telstra “Ultimate” USB Modem. The modem which I have since discovered is NOT compatible with my gorgeous new Macbook Pro.

And it’s not a case of ‘absence makes the heart grow fonder’. I’ve been spending quite a bit of time with Telstra employees recently. Hours and hours and hours worth, actually. On the phone with easily a dozen different people (the one called Nicole hung up on me, which I was pretty disgusted about. I don’t think I’ve ever been hung up on before… ever!) plus face to face with Dave at Caloundra (lovely person but unable to help) and then again with Casey and another young man – Mac owner, even! – at Morayfield yesterday.

The long and the short of it – I’ve been referred to yet another phone number. This one’s a 1800 number for Customer Relations, apparently. And it’s the only way I can actually start the process to cancel my Telstra contract.

The way  I see it: I signed up to a 24 month contract under the proviso that the USB modem would be compatible with the Mac I would be buying. And it’s not. So, in my opinion, I shouldn’t be forced to continue upholding my end of the contract, when they broke it first. I think that’s reasonable. And it’s only taken about 18 hours to get to this point. But I guess I need to keep fighting for what I want – to get out from this contract.

Ridiculous, really. All I wanted was a device that would do what it said it would do. And instead of spending upward s of 18 hours sorting out a compatability issue, I would have really appreciated only spending two minutes installing it, and then connecting to the net so I could keep on working. But no. And now I’m going to spend yet more time – time I can’t afford cos those Uni assignments are looming very fast! – on the phone with Telstra trying to sort out a problem which shouldn’t have even existed in the first place. yay.

It feels like breaking a contract with Telstra is like leaving a cult. And I know. I’ve been there before.

I’m blogging from my Mac! I’m SOOOO ecstatic right now!!!! Thank you, God! Thank you Vodafone and a HUGE thank you to Daemon Singer from Footprint IT (already valued due to his prestigious standing as a member of goodoldtalk.com – but now heading towards that ‘priceless’ status that American Express likes to call themselves) due to his succinct and ACCURATE diagnostics. (Yup, the 2011 Telstra Ultimate is not compatible with the 2011 Macbook Pro.) And his donation of a USB case to contain my old Vodafone SIM, which (strangely enough!!!) works out to actually BE compatible with the 2011 Macbook Pro that I’m currently typing on (this keyboard will take a little getting used to, BTW!)

So THANKS, Daemon, AppleCare, Vodafone etc etc. And thanks in advance to Telstra for letting me out of the contract that I’ve just signed with you – even though you don’t know that you’re about to do that yet! But I can’t see how your ‘Ultimate Mobile Broadband USB Modem’ (which says on the box that it will operate on the Mac OS X 10.5 or later!) is actually all that ‘ultimate’ when it actually does NOT work on my computer. So thanks for that, too!

Here endeth today’s post. Now I’m off to play!

And I’m walking that line right now. It’s pretty insane the rollercoaster ride of emotions I’ve been on over the last day.

I am now the proud (I think!) owner of a 13inch Macbook Pro. I am also the owner of a two week old, top of the range, Telstra Ultimate Mobile Broadband USB modem.

And who would have thunk it – the two ain’t compatible. And it’s taken over TWELVE (insert the worst expletive you can think of) HOURS of sitting on the phone to close to ten ‘consultants’ between the two companies. Plus the hour I spent sitting in the Caloundra Telstra shop today, getting their version of Tech Support. BTW there is absolutely no comparison between f2f and phone support. I was my usual polite self, but Nicole from 133933 must obviously have felt that hanging up on me was an appropriate way to treat a customer. I happen to disagree.

So now I’m on the downward slope. Heading towards depression. The best Telstra can do is offer me Tech Support with someone ‘who knows Macs’. Thursday of next week. The best Mac can offer is an appointment at their Chermside Genius Bar; Wednesday of next week.

Yay.

I wonder if I’ll ever actually blog from my own computer ever again?

blah.

Sorry for venting. And thanks for reading. I appreciate thinking that someone out there may actually care about the crappiness that I find myself in.